Terms and Conditions of Use

1. General Information

This website “I Love Gongs” is owned and operated by GongLove ArtLab, Non-Profit Organization, based in Athens, Greece, Aigaleo city, Zakinthou str. 9, P.C. GR-12243, VAT Number: EL-997781900, e-mail address: info@ilovegongs.com and telephone contact numbers / support phone line +302114059522, +306907361674, under the online domain name: www.ilovegongs.com. By accessing this website (by whatever means or device) you agree to be bound by these terms and conditions. If you do not agree to the terms in their entirety, please do not use this website.

2. Payment Security

All credit and debit card transactions on this website are processed by Paypal secure online payment gateway. All debit and credit card payments are encrypted. All transactions are subject to fraud screening, validation checks and authorisation by the card issuer. The outcome of that authorisation request is confirmed by Paypal and receipt of payment sent via email.

All payment details are securely stored on Paypal servers. GongLove ArtLab can access and view the transaction by transaction ID in order to give partial or full refunds. At no time are we able to view full card payment details.

Paypal complies with the Electronic Commerce Directive. Terms and conditions, privacy and security policies can be located at Paypal.

3. Privacy

We promise that we will never give or sell your details to anybody or any company, anywhere, anytime. We will only use customer data for legitimate business purposes. We do not send random marketing emails to personal email addresses (spam). We capture information about you by direct means only (eg when you order or submit enquiries). When you order or submit enquiries to GongLove ArtLab you are agreeing to the use of your personal information for the following purposes: to fulfil our agreement with you, including administering any accounts, processing and obtaining payment to inform you by mail, telephone, e-mail, or otherwise. We are not responsible for the data policies or procedures or the content of web sites we link to. Our web site conforms to the requirements of the Data Protection Act, 1988.

4. Terms and conditions acceptance

In order to comply with the European Union (EU) Directive on Distance Selling, our Terms & Conditions must be agreed to before your order can be processed. These terms and conditions for the sale of goods govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. You may have other rights granted by law and these Terms and Conditions do not affect these. Your statutory rights as a consumer are not affected.

5. Purchasing from I Love Gongs – www.ilovegongs.com by GongLove ArtLab

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes other than those stated in our Privacy Statement (above) without asking your consent and you may request that your details are removed from our system by writing to us. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your payment will be completed prior to sending the goods ordered. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted.

6. Payment options

I Love Gongs – www.ilovegongs.com by GongLove ArtLab accepts major debit and credit cards via Paypal secure server. We also accept online bank transfer for orders accepted from Greece.

7. Payment acknowledgement

Notification will be provided by email upon completion of a successful payment.

8. Order confirmation

You will receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order. Receipts are sent by email or sent with the goods. In the event of us being unable to fulfill your order or part there of, or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfill according to the timescales publicized on our purchase page, we will offer you a choice of three options: (i) Alternative delivery date. (ii) Alternative model or key (iii) To immediately refund payment by the same method by which the payment was made.

9. Customs Taxes and Duties

Local taxes & duties for those outside the EU are the responsibility of the shopper or recipient in the country of destination.

10. Advertising and Typographical Errors

All items featured on the web site are for new stock, unless otherwise stated. The description and features outlined are as provided by the manufacturer. While every care is taken to faithfully reproduce all such descriptions, errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact us to discuss the product in more detail. In the event of a product that is listed at an incorrect price due to typographical error, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order we will subsequently cancel your order and immediately issue a refund to your account.

11. Delivery

See Our FAQ – CONTACT page for our terms and conditions.

12. Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the color reproduction of the products is a close representation, we cannot accept any responsibility for any variation in color caused by the browser software or computer system used by you.

Specially for decorative gong replicas named LoveGongs, if the model is reproducible, also slight variations may apply to the three dimensional shape of the final disk in relation to the photo presented, due to the hands craftsmanship and the differences in each vinyl disc used.

13. Damaged or Defective Goods

We endeavor to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us as soon as possible if there are any problems so that we can arrange for their collection at no cost to you. Damages and defects must be notified within 14 days of delivery. Please retain all documents and packaging. We will at our option replace the goods or refund money paid by you.

Specially for decorative gong replicas named LoveGongs, please keep in mind that the original vinyl music records are used, so there may appear in some rare cases small scratches on their surface from the time they were played. The whole concept of LoveGongs is to give a new life to old used vinyl music records, so these scratches are proofs that these records offered joy to people, they deserve a new life, it would not be our concept to reject them. When they appear we call these small scratches LoveMarks. So in the rare case you receive a LoveGong with a Lovemark please consider yourself giving home to a record that has offered joy to people. Anyway if you feel that you need a refund let us know and we will offer you what you ever feel it is appropriate.

14. Returning Goods for Exchange or Refund

If you need to return any item of your order for any reason, please contact us first, at info@ilovegongs.com, to find the best solution for you. Anyway, any item returned within 14 days of receipt for a refund, will be shipped at your expenses unless (i) you received the item in a damaged condition or (ii) it is found to be faulty within two weeks of receipt due to workmanship or defective parts, then we will cover the shipping costs. In cases (i) and (ii) please contact us first at info@ilovegongs.com and if possible there will be no need to send us back the damaged item, if you send us a photo of it.

Exchanges

We only replace items if they are defective or if they are damaged in transit following purchase. If the item is one-off you may choose another item of the same value.

Refunds

Once your return is received and inspected (either with shipping or photo proof), we will send you an e-mail to notify you that we received your item and we will notify you of the approval or rejection of your refund. As long as everything is in order your refund will be processed and a credit will be automatically applied to your credit card, Paypal account or original method of payment as soonest as possible.

15. Returning Goods outside of Agreed Terms

If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned to you at your expense and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honor in full our obligations to you in full and will not constitute any unlawful action against the goods.

16. Indemnity

You agree fully to indemnify, defend and hold GongLove ArtLab harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses. Except as expressly provided in these terms of sale, we are not responsible for any delay in, or failure of, performance of our obligations under these terms of sale arising from any cause beyond our reasonable control including but not limited to any of the following: act of God, governmental act, war, fire, flood, storm, adverse weather conditions including but not limited to snow, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action. We will not be liable for loss or damage caused by the customer handling their order. In particular we will not be liable for breakages.Nothing in these terms shall affect our liability for death or personal injury arising from our negligence, or our liability for fraud, or any other liability which cannot be excluded or limited under applicable law.

16. Intellectual Property

We are the owner or the licensee of all copyright, design rights, database rights, trademarks and other intellectual property rights on this website, and in the material published on it. Your use of the website grants no rights to you in relation to our intellectual property rights or the intellectual property rights of third parties. All such rights not expressly granted are reserved.

Subject to the following paragraph, you may not modify, copy, translate, broadcast, perform, distribute, frame, reproduce, republish, post, transmit or sell any content or intellectual property appearing on this website. You agree not to change or delete any ownership notices from materials downloaded or printed from the website.

You may print or otherwise copy materials published on this website for personal use only, provided that any copy of these materials which you make retains all copyright and other proprietary notices. If you print off, copy or download any part of this website in breach of these Terms of Use, we reserve the right to suspend or terminate your use of this website immediately and you must, at our option, return or destroy any copies of the materials you have made.